Remembering multiple passwords is difficult, but password managers like 1Password or LastPass can help you keep your passwords secure but on hand for when you need to use them. Practicing good security habits with strong and unique passwords is the first step towards strengthening your account security.Ĭhange default password immediately and avoid using phrases or dates that are significant to you, like birthdays or relatives’ names. Steps can be taken to protect your personal data and make it more difficult for unknown people to gain access to your accounts. Most customers, called “neighbors” by Ring, buy the cameras hoping to get the peace of mind and protection the company advertises. Instead, the hacker had likely gained access to the family’s account through weak or stolen login credentials. On each of these occasions, Ring said the system invasion was not the result of a breach or failure of Ring’s security. On Sunday night in Florida, a Cape Coral couple was harassed by a person over their Ring camera who made racist comments about their biracial family, revealing that he had likely been watching them for days.
He told CNN affiliate WOWT that he immediately unplugged the device and called Ring, who told him a third-party device had logged into his account.Įarlier this week, an Atlanta woman was in her bed when a man’s voice came over her bedroom Ring camera, yelling that he could see her and demanding that she wake up, CNN affiliate WSB-TV reported. On Wednesday morning, a father in Nebraska was shocked to hear a voice talking to his daughter through the Ring camera on their kitchen counter. There were at least three other instances in the past week alone involving Ring devices. “As a precaution, we highly and openly encourage all Ring users to enable two-factor authentication on their Ring account, add Shared Users (instead of sharing login credentials), use strong passwords, and regularly change their passwords,” the statement said.Īshley told WMC she had not set up two-factor authentication on her device. “We have investigated this incident and can confirm it is in no way related to a breach or compromise of Ring’s security.”Īccording to the statement, Ring users “often use the same username and password for their various accounts and subscriptions.” If those were to fall into the wrong hands, those devices could be compromised. “Customer trust is important to us and we take the security of our devices seriously,” the statement said.
Instead, the person likely took advantage of the family’s weak account security. In a statement sent to CNN, Ring said the hacker did not gain access through a data breach or compromise of Ring’s security. “I watched the video and I mean my heart just like … I didn’t even get to the end where she is screaming ‘Mommy, mommy’ before I like ran inside,” LeMay said. WMC reported the unidentified person continued to harass the girl, taunting her and encouraging her to destroy her room. “Who is that,” Alyssa asks, after a man’s voice fills her room.
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The Ring camera footage, obtained by WMC, shows Alyssa standing nervously in her room while Tiny Tim’s rendition of “Tiptoe through the Tulips,” a warbling song featured in the horror movie “Insidious,” plays over the camera’s speaker. We asked a hacker to try and steal a CNN tech reporter's data.
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